Ed Mudd at Don Flier Motors, Pacific, has been recognized as an exceptional sales professional by achieving the Master Elite Sales Professional certification level from DaimlerChrysler.
To earn this status, Mudd completed a minimum of 30 hours of intensive study, achieved superior performance by selling more than 150 vehicles per year and received exceptional feedback scores from customers.
In addition, a Master Elite Sales Professional has to demonstrate extensive product knowledge among a vast portfolio of Chrysler, Jeep or Dodge products.
“I am proud of the effort I’ve made toward earning the Master Elite Sales Professional certification from DaimlerChrysler,” said Mudd. “I believe that if you treat customers right, they notice and they appreciate it. That philosophy and the effective sales training are the tools that allowed me to excel as a sales professional.”
Car sales used to be about just making the sale. Today’s consumers are much more savvy and have reams of detailed information about prices, rebates and options and know how to negotiate when buying a vehicle. They have many choices and high expectations. Therefore, providing a positive customer experience is crucial to being successful at selling cars and trucks.
“Mudd demonstrates the commitment to professionalism and career development we like to see from our employees,” said Stacey Hooper, sales manager at Don Flier Motors. “Having highly trained sales consultants is a win-win situation. The customer gets an enjoyable buying experience, the salesperson gets the satisfaction of making the sale and the dealership benefits from long-term customer relationships established by a more professional sales force. Those three factors have a significant impact on our business.”
Mudd joins a select group of Master Elite Sales Professionals across the country. Only 2.5 percent of sales consultants nationwide achieve this status.
©Washington Missourian 2005